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FSM Status Update

25th of October 2018 Rail distribution initiative wins a new partner for implementation activities

The passenger rail operator ČD (Czech Railways), has now joined the Full Service Model Initiative (FSM) already comprising many passenger railways and ticket vendors. By joining FSM, ČD commits not only to implementing the specifications but also to dedicating the resources to the maintenance of these specifications and participating in the Steering Group.

FSM is an industry initiative which brings together key players in the rail and distribution sectors who are committed to improving customer access to European rail tickets. The FSM specifications provide a unique IT framework to support distribution of rail passenger products. By using these harmonized specifications, companies that wish to distribute their products via (or combined with the products of) other operators or ticket vendors will no longer have to develop bilateral tailored IT interfaces with each of their commercial partners. Thereby, they will save on costs and make another step forward towards through-ticketing.

“It is a pleasure for us to join the initiative Full Service Model, symbolically just in the year when the Czech Railways (ČD) celebrates its 100-year anniversary, connecting a long tradition of our company with future” states Zuzana Čechová, ČD´s Pricing and Marketing Director. “The Czech Railways are a front carrier in the Czech Republic, offering every day more than 7000 train services, including international ones to Germany, Austria, Slovakia, Poland, Hungary and Switzerland. To join FSM is a challenge enabling us to increase both quality and quantity in matters of sales and ticketing” adds Zuzana Čechová.

The FSM Initiative welcomes the commitment of the new partners. All passenger rail operators and ticket vendors who wish to distribute rail products other than their own or wish to offer their customers products from multiple carriers are strongly invited to consider using the FSM specifications.

  Background information:
The FSM initiative was launched in 2013 by the Passenger CEOs of the CER member railways together with ticket vendors, members of ETTSA and ECTAA, to facilitate cross distribution.

  Initial participants were the railway undertakings Deutsche Bahn, NS, PKP Intercity, Renfe, SJ, SNCB, SNCF, Trenitalia and the Railway Delivery Group – ÖBB, SBB and DSB joined later in 2017 (and ČD in 2018!) as well as the ticket vendors Amadeus, Sabre, SilverRail, Trainline and Travelport. The associations ETTSA, ECTAA, CER and CIT supported the initiative with advisory capacity.  - CER is the Community of European Railway and Infrastructure Companies - ETTSA is the European Technology and Travel Services Association. - ECTAA is the European Travel Agents’ and Tour Operators’ Associations.  - CIT is the International Rail Transport Committee.

  Contact person: For further information, please contact the FSM Initiative Manager fsm@tsga.eu


18th of October 2018 Rail distribution initiative welcomes last bahn.de developments

Since September/October 2018 SNCF, Thalys (Eurostar will follow soon) can be sold on DB´s online platforms bahn.de and bahn.com and via the app DB Navigator. This allows customers to buy rail tickets on the French network (high speed, regional and urban) and cross border tickets in combination between DB within one transaction.
Long-distance Trenitalia and ÖBB services have been offered via DB’s online and mobile sales channels since the beginning of the year, including ÖBB night trains starting or ending in Germany, and for domestic travel within Germany as well. This makes travelling in Europe by train much easier and comfortable to book for the customers, making the environmental friend railway system even more attractive and better reachable.

Vittorio Carta, DB and FSM Initiative Manager commented: “This is a big step forward and a great example of ticket integration / interoperability, achieved also thanks to the work done within the rail initiative Full Service Model (FSM), of which the afore mentioned railways - among other - are active members. Railway customers will be able to enjoy seamless travel in an easier way than today”.

Begoña Delicado, member of FSM Steering Group representing SNCF: “We are very pleased to see that the last developments support the hard work done within the FSM initiative at sector level and we welcome this new possibility to buy seamless rail tickets in Europe”. Background information:
The FSM initiative was launched in 2013 by the Passenger CEOs of the CER member railways together with ticket vendors, members of ETTSA and ECTAA, to facilitate cross distribution.

Initial participants were the railway undertakings Deutsche Bahn, NS, PKP Intercity, Renfe, SJ, SNCB, SNCF, Trenitalia and the Railway Delivery Group – ÖBB, SBB and DSB joined later in 2017 as well as the ticket vendors Amadeus, Sabre, SilverRail, Trainline and Travelport. The associations ETTSA, ECTAA, CER and CIT supported the initiative with advisory capacity. - CER is the Community of European Railway and Infrastructure Companies - ETTSA is the European Technology and Travel Services Association. - ECTAA is the European Travel Agents’ and Tour Operators’ Associations. - CIT is the International Rail Transport Committee.

Contact person:
For further information, please contact the FSM Initiative Manager fsm@tsga.eu


Full Service Model – Who we are and what we do

Who we are

Full Service Model is a private industry initiative. It aims at facilitating online distribution services to the benefit of the travellers. FSM can contribute to offering door-to-door traveling solutions. In a first step, FSM focusses on rail, but it is compatible to all other modes.

Today, most railways and distribution service providers run proprietary IT-distribution systems. At the same time there in an increasing consumer demand for seamless travel and ticketing solutions. To meet this demand, companies are required to collaborate and offer overall ticket solutions.

Therefore, the initiative has developed an Open-IT-framework that can be integrated in already existing IT-distributions systems. Being implemented it can be used like an adapter and enables data exchange between different systems.

With FSM we want to complement the diverse range of individual bilateral solutions necessary to connect online distribution systems. FSM covers the whole value chain of distribution services including after sales processes. It is open to all businesses offering travel services or travel distribution services.

The FSM initiative has been working since 2013. Together with partners from the industry and advisors from a broad branch of associations and political institutions we have developed a technical enabler to make distribution easier and to increase the customers travel experience.

What we do

In order to overcome individual propriety solutions FSM has defined data that is necessary for the distribution process. This definition covers the complete scope of business activities starting from Journey Planning to Revenue Protection. These functional requirements have been translated into specific IT-messages transferring the information between different distribution systems. Form and content of these messages are business-neutral. For example, FSM allows both integrated-reservation and non-integrated reservation ticketing.

On the basis of FSM, companies can easier contract distribution co-operations. Companies can either implement FSM themselves or commission third parties to distribute their tickets with FSM. Therewith, FSM is an easy and convenient alternative to costly bilateral solutions and a step towards smart and seamless mobility.

How to get started

FSM is open to all travel service and distribution service providers. The FSM specifications and implantation documents are available free of charge.

To get started, we kindly ask you to register at our webpage. After a short verification process of your registration you will receive a password via email to the secured FSM area. This area contains all documents you need to implement FSM.

If you need help please contact us at fsm@tsga.eu